In a previous role, I encountered a client who was dissatisfied with the service provided. I initiated a detailed discussion to understand their concerns and empathized with their frustrations. I then coordinated with our technical team to address the issues promptly. By maintaining clear communication and ensuring regular updates, we were able to resolve the client's problems and restore their confidence in our services.

I prioritize tasks based on their urgency and impact on client satisfaction. Using tools like Trello and Asana, I categorize tasks into high, medium, and low priority. High-priority tasks, such as critical client issues or deadlines, are addressed immediately. Medium and low-priority tasks are scheduled strategically to ensure efficient use of time while maintaining high service standards.

Building strong client relationships involves consistent communication, transparency, and reliability. I ensure regular check-ins with clients to discuss their needs and feedback. By providing proactive updates and being readily available to address concerns, I establish trust and rapport. Additionally, I focus on understanding their business objectives to align our services more effectively with their goals.

I view feedback and criticism as valuable insights for improvement. When receiving negative feedback, I listen attentively, without becoming defensive, and ask clarifying questions to fully understand the client's perspective. I then analyze the feedback to identify actionable steps for enhancing our services. Sharing these improvements with the client demonstrates our commitment to their satisfaction and continuous improvement.

In my previous role as a Client Service Manager, I led a team of five to achieve high client satisfaction rates. I implemented regular team meetings to align on client objectives and review performance metrics. By setting clear expectations and providing ongoing support and training, I empowered the team to deliver exceptional service. This approach resulted in a 20% increase in client retention over one year.