In my previous role, I managed a portfolio of 20+ vendors, ensuring compliance with service level agreements (SLAs) and performance metrics. I conducted regular performance reviews, analyzed vendor KPIs, and implemented improvement plans when necessary. By fostering open communication and setting clear expectations, I maintained strong relationships and achieved a 95% on-time delivery rate. My approach focuses on collaboration, data-driven decision-making, and proactive problem-solving to ensure vendors align with organizational goals.

When conflicts arise, I prioritize open communication and a solution-oriented approach. I listen to the vendor's perspective, identify the root cause, and work collaboratively to resolve the issue. For example, in a past dispute over delivery delays, I negotiated a revised timeline and implemented stricter monitoring processes. By maintaining professionalism and focusing on mutual benefits, I ensure conflicts are resolved efficiently without damaging the relationship, while still holding vendors accountable to contractual obligations.

I use a structured evaluation process that includes assessing vendor capabilities, financial stability, and alignment with organizational needs. I conduct thorough due diligence, including reference checks, site visits, and reviewing past performance data. Additionally, I prioritize vendors who demonstrate innovation, cost-effectiveness, and a commitment to quality. For example, I recently led a vendor selection process that resulted in a 20% cost reduction while improving service quality. My goal is to ensure the chosen vendor can deliver long-term value and meet strategic objectives.

I maintain a robust contract management system to track key terms, deadlines, and compliance requirements. Regular audits and performance reviews ensure vendors adhere to contractual obligations and regulatory standards. I also stay updated on industry regulations and communicate changes to vendors promptly. For instance, I implemented a compliance tracking tool that reduced non-compliance incidents by 30%. My proactive approach ensures risks are minimized and both parties meet their legal and operational responsibilities.

I use a combination of KPIs, regular performance reviews, and feedback loops to measure vendor performance. Metrics such as delivery accuracy, cost efficiency, and customer satisfaction are tracked and analyzed. I also collaborate with vendors to identify areas for improvement and implement action plans. For example, by introducing a vendor scorecard system, I improved overall performance by 15% within a year. Continuous monitoring and open communication ensure vendors consistently meet and exceed expectations.