I have extensive experience with various claims processing systems, including Xactware and ClaimCenter. In my previous role, I was responsible for inputting data accurately, reviewing claims for completeness, and ensuring compliance with company policies and regulatory requirements. I also participated in system upgrades and training sessions to stay updated with the latest features and best practices.

I prioritize tasks based on urgency and complexity. I start by addressing claims that require immediate attention due to deadlines or high severity. For routine claims, I use a systematic approach, ensuring each step is completed accurately and efficiently. I also leverage tools like task management software to track progress and adjust priorities as needed.

To maintain accuracy, I follow a detailed checklist for each claim and double-check my work before submission. I also stay organized by keeping a clean workspace and using digital tools to manage documents. Regular breaks help me stay focused, and I often review my performance metrics to identify areas for improvement.

When faced with disputes or discrepancies, I first gather all relevant information and documents. I then communicate with all parties involved to understand their perspectives. I aim to resolve issues collaboratively by proposing fair and reasonable solutions. If necessary, I escalate the matter to a supervisor or the claims manager for further review.

In my previous role, I encountered a complex claim involving multiple parties and extensive documentation. I meticulously reviewed all documents, coordinated with various stakeholders, and ensured all information was accurate and up-to-date. By maintaining clear communication and persistence, I was able to process the claim efficiently and to the satisfaction of all involved parties.