In my previous role, I encountered a case where the non-custodial parent was disputing the amount of child support owed. I conducted thorough research, reviewed financial documents, and consulted with legal advisors to ensure the calculation was accurate. I then facilitated a mediation session where both parties could express their concerns. By presenting clear evidence and maintaining a neutral stance, I was able to reach a mutually agreeable resolution that satisfied both parties and ensured the child's needs were met.

I prioritize tasks by assessing the urgency and complexity of each case. I use a task management system to categorize cases based on deadlines, court orders, and the child's immediate needs. For example, cases involving overdue payments or those requiring immediate court intervention are given higher priority. I also maintain regular communication with clients to keep them informed and manage their expectations, ensuring that no case falls through the cracks.

Ensuring accuracy and compliance involves a combination of thorough research, continuous education, and meticulous documentation. I regularly review legal guidelines and updates to stay informed about any changes. I cross-check all calculations and documents with established protocols and consult with supervisors or legal advisors when necessary. By maintaining detailed records and following a systematic approach, I can confidently ensure that all actions are in line with legal requirements.

Handling sensitive information requires strict adherence to confidentiality protocols. I ensure that all documents and electronic communications are securely stored and accessed only by authorized personnel. I also educate clients about the importance of confidentiality and the steps we take to protect their information. By fostering an environment of trust and professionalism, I maintain the highest standards of confidentiality and respect for privacy.

I approach such situations with empathy and patience, recognizing that emotions can run high in child support cases. I listen actively to understand their concerns and validate their feelings without taking sides. I use clear and concise language to explain procedures and outcomes, ensuring they feel heard and informed. By maintaining a calm and supportive demeanor, I help de-escalate tension and foster a collaborative environment where we can work towards a resolution.