In one instance, we had a sudden influx of patients due to a mass casualty event. I quickly assessed the situation, prioritized patient needs, and delegated tasks to the nursing staff. I ensured that each patient received immediate attention while maintaining clear communication with the emergency response team. This experience reinforced the importance of staying calm under pressure and effectively managing resources to provide optimal patient care.

I believe in addressing conflicts promptly and fairly. I start by listening to each party's perspective to understand the root cause. Then, I facilitate a constructive dialogue, encouraging open communication and mutual respect. If necessary, I implement conflict resolution strategies and follow up to ensure the issue is resolved. My goal is to maintain a harmonious work environment where everyone feels valued and supported.

I prioritize patient safety by regularly reviewing and updating protocols, conducting staff training, and performing regular audits. I also encourage a culture of reporting and learning from incidents. By fostering a proactive approach to safety, I ensure that our team is well-prepared to handle any potential risks, thereby maintaining high standards of care.

Balancing individual patient needs with the unit's workflow requires effective time management and prioritization. I assess each patient's condition and urgency, then allocate resources accordingly. I also ensure that the nursing staff is aware of the priorities and can adjust their schedules as needed. By maintaining open communication and flexibility, I can address both individual patient needs and the overall unit operations efficiently.

I have extensive experience with EHR systems and understand the importance of accurate documentation. I ensure accuracy by double-checking entries, verifying patient information, and following established protocols. I also provide training to the nursing staff on best practices for EHR use. By emphasizing the importance of meticulous documentation, I help maintain the integrity of patient records and support the overall quality of care.