In my previous role, I discovered a recurring discrepancy in our billing system where a specific service charge was being applied twice. I conducted a thorough audit, traced the error back to a coding issue in the billing software, and collaborated with IT to correct the code. This not only resolved the immediate issue but also prevented future occurrences, saving the company thousands of dollars in potential refunds and improving customer satisfaction.

I prioritize tasks based on their impact on revenue and customer experience. For instance, I would first address any discrepancies that could lead to significant financial losses or customer complaints. I use project management tools to track deadlines and dependencies, ensuring that high-priority tasks are completed promptly while keeping stakeholders informed of progress.

I employ a combination of automated checks and manual audits to ensure data accuracy. Automated scripts run daily to flag any anomalies, while I conduct periodic manual audits to validate the results. Additionally, I maintain a robust documentation process to track changes and updates, ensuring that any discrepancies can be quickly identified and resolved.

I believe in transparent and proactive communication. When issues arise, I immediately notify relevant stakeholders, providing a clear explanation of the problem, its potential impact, and the steps being taken to resolve it. I also ensure that regular updates are provided until the issue is fully resolved, keeping everyone informed and aligned.

In my previous role, I was responsible for ensuring that all billing practices complied with industry regulations and standards. I regularly reviewed and updated our processes to align with new or changing regulations, conducted internal audits to verify compliance, and provided training to the team on regulatory requirements. This ensured that our billing practices were always in line with legal standards, minimizing the risk of penalties or legal issues.