In my previous role, a customer was insistent on purchasing a medication without a prescription. I calmly explained the legal requirements and the importance of a doctor's guidance for their specific condition. I offered to assist them in contacting their physician or finding an alternative over-the-counter product. This approach ensured compliance with regulations and maintained a positive customer relationship.

I follow a strict double-check system where I verify the prescription, patient information, and medication details twice independently. Utilizing barcode scanning technology also minimizes human error. Additionally, I stay updated with the latest pharmacy practices and guidelines to ensure every medication is dispensed correctly and safely.

I prioritize organization by maintaining a structured workflow and setting clear goals for each shift. During peak times, I focus on efficient multitasking and delegation where appropriate. Regular breaks and mindfulness exercises help me stay calm and focused, ensuring high-quality service even during busy periods.

I would first attempt to clarify the prescription with the prescribing doctor or their office. If immediate clarification is not possible, I would inform the patient of the issue and seek their consent to contact the doctor. Ensuring clear communication with both the patient and the doctor is crucial to resolve such situations promptly and accurately.

Maintaining confidentiality is paramount as it protects patient privacy and adheres to legal standards like HIPAA. I ensure all patient information is handled discreetly and securely, whether in documentation or verbal communication. This respect for privacy builds trust with patients and upholds the professional integrity of the pharmacy.