During my tenure at a previous healthcare facility, I encountered a patient who was extremely resistant to care due to their dementia. To handle this, I first ensured my approach was calm and reassuring, speaking in a gentle tone. I then involved the patient in decision-making where possible, like choosing between two meal options, to give them a sense of control. Additionally, I communicated regularly with the patient's family to better understand their preferences and history, which helped in personalizing my care approach. This combination of empathy, patience, and communication significantly improved the patient's cooperation and overall well-being.

I prioritize tasks based on urgency and patient needs. First, I address any immediate health concerns or emergencies. Next, I complete tasks that are time-sensitive, such as administering medications at specific times. Following this, I focus on patient comfort and hygiene, like changing linens or assisting with personal care. Throughout the shift, I maintain open communication with the nursing staff to coordinate care and adjust priorities as needed. This systematic approach ensures that all critical needs are met promptly while also attending to the comfort and dignity of the patients.

Maintaining patient confidentiality is paramount. I adhere strictly to HIPAA guidelines, ensuring that all patient information is shared only on a need-to-know basis. I use secure methods for documenting and storing patient data, and I am cautious about discussing patient matters in public areas. Additionally, I educate myself regularly on updated privacy practices and policies. By fostering a culture of respect and vigilance regarding patient confidentiality, I ensure that their personal health information remains protected at all times.

Managing stress involves both personal and professional strategies. Personally, I practice deep breathing exercises and mindfulness to stay centered. Professionally, I ensure I communicate effectively with my team, delegate tasks when necessary, and take short breaks to recharge. I also focus on the positive outcomes of my work, like seeing patients improve or express gratitude, which boosts my morale. By balancing these approaches, I can maintain a positive attitude and deliver high-quality care even during demanding shifts.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data accurately, scheduling appointments, and reviewing patient histories. I also understand the importance of data integrity and follow strict protocols to ensure that all entries are complete and error-free. My experience with EHRs has equipped me with the skills to efficiently manage patient information, contributing to better care coordination and patient outcomes.