During my tenure at a previous healthcare facility, I encountered a situation where a patient was experiencing severe anxiety due to unfamiliar surroundings. I addressed this by first calming the patient with a gentle approach, explaining each procedure, and ensuring they felt comfortable. I then coordinated with the nursing team to adjust the patient's care plan to include more frequent check-ins and personalized attention. This approach not only eased the patient's anxiety but also improved their overall well-being and cooperation with treatment.

I prioritize tasks based on the urgency and severity of the patients' needs. I start by assessing each patient's condition and then categorize tasks into immediate, high, and low priority. Immediate tasks are addressed first, such as attending to a patient in pain or assisting with urgent medical procedures. High priority tasks include monitoring vital signs and administering medications on time. Low priority tasks, like routine housekeeping, are scheduled around these critical duties to ensure efficient patient care.

I strictly adhere to HIPAA regulations by ensuring that all patient information is stored securely and accessed only on a need-to-know basis. I use encrypted messaging systems for communication regarding patient care and avoid discussing sensitive information in public areas. Additionally, I regularly participate in HIPAA training sessions to stay updated on the latest guidelines and best practices. By maintaining these protocols, I ensure that patient confidentiality is upheld at all times.

I manage stress by practicing mindfulness and deep breathing exercises during breaks. I also engage in regular team huddles to discuss challenges and solutions, fostering a supportive environment. Maintaining a positive attitude is crucial, and I achieve this by focusing on the positive outcomes of our work and celebrating small victories with my colleagues. This approach helps me stay resilient and motivated, even in high-pressure situations.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data accurately, scheduling appointments, and generating reports. I also utilize EHRs to track patient progress and communicate with other healthcare providers. My ability to navigate these systems efficiently ensures that patient records are up-to-date and accessible, facilitating better coordination of care.