In my previous role, I encountered a situation where a patient was experiencing severe anxiety during a blood draw. To handle this, I first ensured the patient felt comfortable by explaining each step and maintaining a calm demeanor. I then used distraction techniques, such as engaging the patient in conversation about a topic they enjoyed, which successfully eased their anxiety and allowed me to complete the procedure without further distress.

During busy shifts, I prioritize tasks based on urgency and patient needs. I start by addressing immediate patient care requirements and then move on to administrative tasks. Using a checklist helps me ensure that nothing critical is overlooked. I also communicate frequently with the nursing staff to coordinate care and adjust priorities as needed.

To maintain patient confidentiality, I adhere strictly to HIPAA guidelines by only discussing patient information in private settings and ensuring that electronic records are securely accessed and stored. I also educate myself regularly on any updates to HIPAA regulations and reinforce this knowledge through practice. Additionally, I use encrypted communication channels when sharing sensitive information to safeguard patient privacy.

When patients are upset or non-compliant, I approach the situation with empathy and patience. I listen to their concerns without interrupting and validate their feelings. Then, I calmly explain the importance of their treatment plan and how it benefits their health. If necessary, I involve the supervising physician or nurse to help address the patient's concerns and reinforce the treatment plan.

I have extensive experience with various EHR systems, which I use to document patient interactions and medical procedures accurately. I ensure accuracy by double-checking all entries for errors and completeness before finalizing them. Additionally, I regularly update my knowledge of the specific EHR system used by the practice and participate in any training sessions to stay proficient in its use.