I have over five years of experience managing a physical therapy center. During this time, I successfully implemented operational improvements that increased patient satisfaction by 30% and streamlined staff scheduling to enhance productivity. My leadership skills were instrumental in navigating the center through challenges such as staff turnover and budget constraints.

Prioritizing patient care involves clear communication with the team and setting realistic expectations. I ensure that each patient receives personalized attention by scheduling appointments thoughtfully and maintaining a manageable caseload. Regular feedback sessions with patients and staff help identify areas for improvement and reinforce our commitment to quality care.

Motivating a team involves recognizing individual strengths and providing opportunities for professional growth. I implement regular training sessions, encourage participation in continuing education, and foster a collaborative environment where team members feel valued. Offering competitive compensation and a supportive work culture are key to retaining top talent.

Addressing conflicts promptly and objectively is crucial. I facilitate open communication by encouraging team members to express their concerns and actively listen to all perspectives. By focusing on finding solutions rather than assigning blame, I help maintain a positive work environment and ensure that disagreements are resolved in a way that benefits the team and the organization.

I have implemented an electronic health record system that significantly improved documentation accuracy and accessibility. Additionally, I introduced a scheduling software that optimized appointment times and reduced wait periods. These technological advancements not only enhanced operational efficiency but also improved patient engagement and satisfaction.