I have over 10 years of experience in managing physical therapy centers. I have successfully led teams of therapists, coordinated patient care, and implemented operational improvements that increased patient satisfaction and staff efficiency. My background includes overseeing budgets, ensuring compliance with regulatory standards, and fostering a collaborative environment that promotes professional growth.

I address staffing challenges by fostering a positive work environment and providing regular feedback and support. For high turnover, I focus on understanding the root causes and implementing retention strategies, such as competitive compensation, professional development opportunities, and a supportive culture. For underperformance, I conduct thorough performance reviews, set clear expectations, and offer targeted coaching to help employees improve.

I prioritize high-quality patient care by maintaining a strong focus on patient-centered services, regular staff training, and continuous quality improvement initiatives. I also ensure that we have adequate staffing levels and resources to meet patient needs. By fostering open communication and collaboration among the team, we can address patient concerns promptly and provide personalized care plans that meet their unique needs.

I stay updated by regularly attending industry conferences, participating in continuing education courses, and subscribing to leading journals and publications in physical therapy and healthcare management. I also engage with professional networks and peer groups to exchange ideas and stay informed about best practices and emerging trends. This helps me bring innovative solutions and improvements to our center.

In a previous role, I had to mediate a conflict between two therapists who had differing treatment philosophies. I facilitated a constructive dialogue, encouraging them to focus on shared goals and patient outcomes. By reframing the issue as a collaborative challenge, we were able to develop a unified approach that respected both perspectives. This not only resolved the conflict but also strengthened our team's cohesion and effectiveness.