In my previous role, I encountered a customer who was dissatisfied with the food quality. I immediately apologized and offered to replace the dish. I also took the time to listen to their concerns and assured them that their feedback would be shared with the kitchen staff to prevent future issues. This approach not only resolved the customer's dissatisfaction but also demonstrated our commitment to quality and customer service.

During busy events, I prioritize tasks based on urgency and impact. I start by ensuring that all guests are served promptly and that any immediate issues, such as running out of a particular dish, are addressed first. I then focus on maintaining the overall presentation and cleanliness of the event space. By keeping a clear head and delegating tasks effectively, I ensure that everything runs smoothly even under pressure.

I follow strict food safety protocols, including regular handwashing, using gloves when handling food, and ensuring that all ingredients are stored at the correct temperatures. I also make sure that all kitchen equipment is cleaned and sanitized after each use. Additionally, I keep up-to-date with food safety regulations and train my team on best practices to prevent any health hazards.

I remain calm and assess the situation quickly to determine the best course of action. For example, if a dish is delayed, I communicate with the kitchen staff to expedite the process and inform the guests about the delay. If an unexpected issue arises, such as a shortage of supplies, I improvise by finding alternative solutions or contacting suppliers for immediate assistance. My goal is to ensure that the event continues smoothly despite any challenges.

In my previous role, I was responsible for coordinating menus for large events, including weddings and corporate functions. I worked closely with clients to understand their preferences and dietary restrictions, and then collaborated with the kitchen staff to create a menu that met these requirements. I also ensured that all ingredients were ordered in advance and that the kitchen was well-prepared for the event. My attention to detail and strong organizational skills allowed me to successfully manage the menu planning process for large-scale events.