During a wedding reception I once catered, a guest was unhappy with their meal choice. I remained calm and listened to their concerns, then quickly offered a suitable alternative from the menu. I ensured they were satisfied before attending to other guests. This experience taught me the importance of active listening and problem-solving in customer service.

I prioritize tasks based on urgency and impact on the event's success. For instance, ensuring food is served hot and on time takes precedence over less critical tasks like setting up additional tables. I use a checklist and adjust priorities as the event unfolds, maintaining communication with the team to ensure smooth execution.

I adhere strictly to food safety protocols, including proper food handling, temperature control, and sanitation practices. I ensure all team members are trained in these areas and regularly monitor compliance. Using color-coded tools and zones helps prevent cross-contamination, and I conduct frequent spot checks to maintain high standards.

If a dish is undercooked, I would immediately apologize to the customer and remove the dish from their presence. I would then inform the kitchen staff, rectify the issue by recooking the dish properly, and ensure it is served promptly. This approach ensures customer satisfaction and maintains the reputation of the catering service.

In my previous role, I was involved in menu planning, considering dietary restrictions, seasonal availability, and client preferences. I prepared detailed prep lists and coordinated with vendors for timely delivery. This experience honed my ability to balance creativity with practicality, ensuring menus are both appealing and feasible to execute.