In my previous role as a cashier, I encountered a customer who was upset because their order was incorrect. I listened to their concerns, apologized for the inconvenience, and quickly offered a solution, such as a replacement or a discount. I made sure to remain calm and professional throughout the interaction, which helped de-escalate the situation and left the customer satisfied with the outcome.

I prioritize tasks based on urgency and importance. For example, if a customer is waiting at the cashier counter, I would prioritize that over answering a non-urgent phone call. I also use a to-do list to keep track of tasks and ensure nothing is overlooked. Effective time management and multitasking are key to handling overlapping duties efficiently.

I have extensive experience handling cash transactions from my previous cashier positions. I am proficient in using POS systems, accurately processing payments, and balancing the cash drawer at the end of each shift. I always double-check my work to ensure accuracy and maintain a high level of accountability.

I believe in being attentive, friendly, and proactive in my interactions with customers. Whether I'm handling a transaction or answering inquiries, I make sure to listen carefully, provide clear information, and offer assistance with a positive attitude. I also strive to anticipate customer needs and address them promptly to enhance their experience.

In my previous receptionist role, I developed strong phone etiquette and the ability to handle multiple calls simultaneously. I use a polite and professional tone, take detailed messages, and ensure that callers feel valued. I also prioritize calls based on urgency and importance, ensuring that each caller receives timely and appropriate attention.