In my previous role as a cashier, I encountered a customer who was dissatisfied with a product's price. I remained calm and listened to their concerns, then explained the pricing policy clearly. I offered a solution by suggesting a similar product within their budget, which they accepted. This approach helped maintain a positive customer experience and resolved the issue amicably.

I prioritize tasks based on urgency and impact. For instance, if a customer is waiting at the counter, I would first attend to their needs as a cashier. Simultaneously, I keep an eye on the reception area to ensure no one is unattended. I use efficient time management techniques, like setting short-term goals, to balance both roles effectively.

I ensure accuracy by double-checking every transaction, using a calculator to verify amounts, and maintaining a clean and organized workspace. I also stay updated with any new cash handling procedures and use technology, like cash registers with built-in calculators, to minimize errors. Regular training and practice further enhance my accuracy.

If I receive a counterfeit bill, I would immediately inform my supervisor and follow the established protocol. I would not accuse the customer but would politely explain the situation and request an alternative form of payment. This approach ensures the safety of both the customer and the business while adhering to legal guidelines.

Effective communication, patience, and empathy are crucial. Being able to clearly explain policies and products, staying calm under pressure, and understanding customer needs help build trust and satisfaction. Additionally, problem-solving skills and a positive attitude enhance the overall customer experience and contribute to a welcoming environment.