In my previous role at XYZ Corp, I managed cash applications for over 5,000 transactions daily. I streamlined the process by implementing automated reconciliation tools, reducing errors by 30% and improving turnaround times. This experience honed my ability to handle large volumes efficiently and accurately, ensuring timely and correct application of payments to customer accounts.

I prioritize tasks based on urgency and impact. For instance, I address discrepancies that affect customer accounts immediately to prevent further complications. I use a ticketing system to track and manage tasks, ensuring nothing is overlooked. This method helps me maintain a clear overview and manage my time effectively, leading to timely resolution of issues.

I employ a combination of manual checks and automated tools. Before processing any payment, I verify the details against the invoice or statement. I also utilize software that flags potential errors, such as mismatched account numbers or unusual transaction amounts. Regular training and updates on new regulations or system changes further enhance accuracy.

When faced with disputes, I first gather all relevant information from both internal and external sources. I then communicate directly with the customer or the relevant department to clarify the issue. I aim to resolve disputes amicably and quickly, often by proposing a mutual agreement or adjusting the records as necessary. My goal is to maintain good relationships while ensuring financial records are accurate.

At my last job, I noticed a bottleneck in the reconciliation process due to manual entry errors. I proposed integrating a new software that automated data entry and reconciliation, which reduced errors by 40% and saved 2 hours daily. This not only improved efficiency but also freed up time for more strategic tasks, enhancing overall productivity.