In my previous role, I encountered a discrepancy where a large payment was incorrectly applied to an inactive account. I first cross-referenced the payment details with the remittance advice and then contacted the customer to confirm the correct account. After verifying the information, I corrected the application and updated the customer's account history to reflect the accurate transaction. This experience honed my ability to meticulously investigate and resolve discrepancies efficiently.

I prioritize tasks by first identifying critical payments that need immediate attention, such as those with short due dates or high-value transactions. I then categorize the remaining payments based on their complexity and the potential impact on the customer relationship. Using a ticketing system, I ensure that each task is tracked and completed in a timely manner, allowing me to manage a high volume of transactions effectively while maintaining accuracy.

To ensure accuracy, I follow a multi-step verification process. This includes double-checking payment details against the remittance advice, verifying account numbers, and cross-referencing amounts with the customer's outstanding invoices. I also utilize automated tools and software to flag potential errors and discrepancies, which I then manually review. Additionally, I maintain regular communication with the finance team to stay updated on any changes or issues that could impact accuracy.

When handling customer inquiries, I first listen carefully to understand the issue and then gather all relevant payment details. I use this information to trace the payment through our system and identify any discrepancies or errors. I then communicate the findings clearly and professionally to the customer, providing options for resolution if needed. My goal is to ensure the customer feels heard and that their issue is resolved promptly and accurately.

I have extensive experience with ERP systems such as SAP and Oracle, which I use to streamline the cash application process. I integrate these systems by mapping payment data to the correct accounts and invoices, automating reconciliation tasks, and generating reports for analysis. This integration allows me to reduce manual errors, improve efficiency, and provide real-time visibility into cash flow and outstanding payments.