In my previous role, I encountered a case involving a family facing eviction. I coordinated with legal aid, secured temporary housing, and connected them to employment services. By leveraging community resources and maintaining consistent communication, we were able to stabilize their situation and prevent eviction.

I prioritize tasks based on urgency and impact. Using a case management system, I categorize cases into high, medium, and low priority. High-priority cases, such as those involving immediate safety risks, are addressed first. I also schedule regular reviews to ensure no case falls through the cracks and adjust priorities as needed.

Maintaining client confidentiality is paramount. I adhere to strict data protection protocols, using secure storage and encrypted communication channels. I also conduct regular training sessions for staff on privacy laws and best practices. By fostering a culture of confidentiality, I ensure that sensitive information is handled responsibly.

When faced with uncooperative clients, I first seek to understand their concerns and motivations. I employ active listening and empathy to build trust. Offering choices and involving them in decision-making can increase engagement. If resistance persists, I explore alternative interventions or referrals to ensure they receive appropriate support.

I have extensive experience with various case management software, including Salesforce and Case Manager Pro. I utilize these tools to track case progress, manage documentation, and generate reports. My proficiency allows me to efficiently organize data, streamline workflows, and enhance collaboration with team members.