In my previous role, I managed a case involving a client with multiple chronic conditions and limited access to healthcare. I coordinated with specialists, community resources, and insurance providers to ensure seamless care. By creating a detailed care plan and maintaining consistent communication, I helped the client achieve better health outcomes and reduced hospital readmissions.

I prioritize tasks by assessing the urgency and complexity of each case. I use tools like task management software and calendars to track deadlines and milestones. I also regularly review each case to ensure progress and adjust priorities as needed to address immediate needs or escalations.

I approach each client with empathy and cultural sensitivity, taking time to understand their unique needs and preferences. I use clear, simple language and adjust my communication style to ensure they feel heard and understood. Additionally, I collaborate with interpreters or translation services when necessary to bridge language barriers.

I remain patient and empathetic, acknowledging their concerns and explaining the benefits of the recommended actions. I involve the client in decision-making to foster a sense of ownership and trust. If resistance persists, I consult with supervisors or seek alternative solutions to meet their needs while maintaining professional boundaries.

I have extensive experience using EHR systems like Epic and Cerner to document client interactions, track progress, and generate reports. I ensure accurate and timely data entry to support case management and improve care coordination. I also stay updated on system updates to maximize efficiency and compliance.