In my previous role, I encountered a complex case involving a patient with multiple chronic conditions and limited support system. I coordinated with various healthcare providers, arranged for home health services, and provided emotional support to the patient. By maintaining regular communication and adjusting the care plan as needed, I was able to improve the patient's quality of life and ensure their needs were met comprehensively.

I prioritize tasks based on the urgency and severity of the patient's condition, ensuring that critical needs are addressed immediately. I use a digital case management system to track deadlines and follow-ups, which helps in organizing my daily tasks efficiently. Regular communication with the healthcare team also aids in prioritizing tasks collaboratively.

Effective communication involves active listening, clear explanations, and empathy. I ensure to use plain language to avoid confusion and encourage questions. Regular updates via phone calls or emails keep the family informed. I also schedule periodic meetings to discuss progress and address any concerns, fostering a supportive relationship.

I regularly attend webinars, workshops, and conferences focused on healthcare management and nursing practices. Additionally, I subscribe to professional journals and newsletters to stay informed about the latest regulations and advancements. Continuous education is crucial in providing the best care possible.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, generating reports, and using the system to track patient outcomes. My experience ensures efficient documentation and seamless coordination with other healthcare providers, enhancing overall patient care.