In my previous role, I coordinated a complex case involving multiple stakeholders and conflicting deadlines. I organized regular meetings to ensure everyone was aligned and updated on progress. By prioritizing tasks and delegating effectively, I managed to resolve conflicts and meet the deadline, which significantly improved client satisfaction.

I prioritize tasks based on urgency and impact. Using tools like Trello or Asana, I categorize tasks into 'high', 'medium', and 'low' priority. I also set clear deadlines and regularly review my progress to ensure I'm on track. This method helps me focus on critical tasks while ensuring no important detail is overlooked.

Effective communication involves active listening, clear messaging, and regular updates. I ensure to listen carefully to understand their needs and concerns. I use email, phone calls, and face-to-face meetings to communicate, depending on the urgency and complexity of the information. Regular updates via status reports also help maintain transparency.

I handle stress by maintaining a structured approach and staying organized. I prioritize tasks, take regular breaks to recharge, and practice mindfulness techniques. When faced with high-pressure situations, I remain calm, assess the situation objectively, and develop a strategic plan to address the issue efficiently.

In my last position, I noticed that the case documentation process was inefficient, leading to delays. I introduced a standardized template for case notes, which streamlined the documentation process and reduced errors. This change not only saved time but also improved the quality of our case management, leading to better client outcomes.