In my previous role, I implemented a client development strategy that focused on building long-term relationships through personalized engagement. I conducted regular client feedback sessions to understand their evolving needs and tailored our services accordingly. This approach not only increased client retention by 20% but also led to a 15% growth in new business opportunities through client referrals.

I prioritize client projects based on their strategic importance, deadlines, and the level of client engagement. I use a project management tool to track progress and ensure timely delivery. Regular communication with clients and internal teams helps me stay updated on any changes or challenges, allowing me to adjust priorities as needed to meet client expectations.

I identify new business opportunities by staying informed about industry trends and market dynamics. I attend industry conferences, network with key stakeholders, and conduct market research to uncover potential areas for growth. Additionally, I leverage client feedback and success stories to create compelling proposals that align with the needs of prospective clients.

When a client is dissatisfied, I first listen carefully to understand their concerns and acknowledge their feelings. I then work collaboratively with the client to identify the root cause of the issue and propose a solution that addresses their needs. Transparent communication and a proactive approach to resolving the problem are key to regaining client trust and satisfaction.

In my experience, leading a client development team involves setting clear goals, providing ongoing training and support, and fostering a collaborative environment. I encourage open communication and recognize team members' contributions to build morale. Regular team meetings and one-on-one sessions help me stay connected with the team's progress and address any challenges they may face.