With over 10 years in care management, I've developed comprehensive strategies to enhance patient outcomes through coordinated care plans. My experience includes leading multidisciplinary teams, implementing evidence-based practices, and leveraging technology to streamline processes. This background has equipped me with the skills to effectively manage care transitions, reduce readmissions, and improve overall patient satisfaction.

I prioritize tasks by assessing urgency and impact on patient care. Using tools like project management software and daily checklists, I ensure critical tasks are addressed promptly. I also delegate effectively, empowering my team to handle responsibilities within their expertise. Regular team meetings and open communication channels help us stay aligned and responsive to any emerging issues.

I believe in personalized care plans that address individual patient needs and preferences. By fostering open communication and actively involving patients in their care decisions, we can enhance engagement. Regular follow-ups and feedback loops also help us understand and address patient concerns promptly. Additionally, leveraging technology for easy access to information and support can significantly boost satisfaction levels.

I approach conflicts with a problem-solving mindset, seeking to understand underlying issues and perspectives. Open dialogue and active listening are key; I encourage all parties to express their views constructively. By setting clear expectations and finding common ground, we can resolve conflicts efficiently. I also believe in regular team-building activities to strengthen relationships and trust among team members.

In my previous role, I led a program focused on reducing hospital readmissions for elderly patients. We implemented a comprehensive care plan that included regular home visits, medication management, and caregiver support. The program successfully reduced readmissions by 30% within a year, significantly improving patient outcomes and reducing healthcare costs.