In my previous role, I managed a case involving a patient with multiple chronic conditions. I coordinated with various specialists, scheduled appointments, and ensured all medical records were up-to-date. This required strong communication and organizational skills to ensure the patient received comprehensive care. By maintaining clear lines of communication, we were able to streamline the patient's care plan, resulting in improved health outcomes.

I prioritize tasks based on urgency and impact on patient health. Using tools like task management software, I categorize tasks into high, medium, and low priority. High-priority tasks, such as coordinating emergency care, are addressed immediately. Medium-priority tasks, like scheduling follow-ups, are scheduled within a specific timeframe. Low-priority tasks, such as updating patient records, are managed during less busy periods. This approach ensures efficient use of time and resources while maintaining high-quality care.

Effective communication involves active listening, clear messaging, and empathy. I ensure patients understand their care plans by using simple language and providing written summaries. For healthcare providers, I use concise, detailed emails and follow-up calls to coordinate care. Regular team meetings and updates help maintain alignment and address any concerns promptly. Building trust and rapport is key to ensuring all parties feel heard and supported.

Conflicts are addressed through open, respectful dialogue. I encourage all parties to express their concerns and listen actively to understand different perspectives. Finding common ground and focusing on patient welfare helps resolve disagreements. If necessary, I involve a neutral third party to mediate. By maintaining professionalism and empathy, conflicts are resolved in a way that strengthens team cohesion and patient satisfaction.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, generating reports, and ensuring compliance with HIPAA regulations. My skills include data analysis to identify trends and improve care plans. I also train new staff on EHR usage, ensuring they understand best practices for data entry and retrieval. This expertise helps streamline care coordination and enhances overall patient care.