In my previous role, I encountered a patient with complex needs who was frequently readmitted due to non-compliance with medication. I initiated a comprehensive care plan, involving regular follow-ups and education sessions about medication adherence. By collaborating closely with the patient, their family, and the healthcare team, we were able to improve the patient's understanding and compliance, significantly reducing hospital readmissions.

I prioritize tasks based on urgency and impact on patient outcomes. Using a digital tracking system, I categorize tasks into immediate, short-term, and long-term goals. Immediate tasks, such as addressing a patient's acute health issue, take precedence. Short-term goals focus on routine care management, while long-term goals involve planning for patient self-management and preventive care.

Effective communication involves understanding cultural nuances and language barriers. I ensure clear, simple language and use visual aids when necessary. For non-English speaking patients, I coordinate with interpreters to facilitate accurate communication. Additionally, I educate myself on different cultural practices and beliefs to build trust and ensure culturally sensitive care.

Conflict resolution begins with active listening and understanding each team member's perspective. I encourage open dialogue and seek common ground. By focusing on patient care as the ultimate goal, I facilitate collaborative problem-solving. If necessary, I escalate the issue to a higher authority while maintaining professionalism and respect for all parties involved.

I have extensive experience with various EHR systems, including Epic and Cerner. I utilize EHRs to track patient data, manage care plans, and coordinate services efficiently. My proficiency includes entering clinical notes, scheduling appointments, and generating reports for quality improvement. I also ensure compliance with data security and privacy regulations.