In my previous role at a community health center, I managed a case where two patients required home health services simultaneously. One needed daily physical therapy, while the other required intensive nursing care. I coordinated with the therapy and nursing teams to schedule their visits without overlap, ensuring both received uninterrupted care. This required effective communication and strategic planning to balance their needs and the availability of healthcare providers.

I prioritize tasks by assessing the urgency and complexity of each patient's needs. I use a digital tracking system to categorize cases based on immediate medical requirements, upcoming appointments, and follow-up needs. This system helps me allocate my time efficiently, ensuring critical cases are addressed promptly while maintaining regular communication with all patients to prevent any gaps in care.

Effective communication is key in care coordination. I use a combination of email, phone calls, and secure messaging platforms to keep all parties informed. For patients, I ensure explanations are clear and jargon-free, and I follow up with calls to confirm understanding. For healthcare providers, I provide detailed summaries of patient needs and progress, facilitating smoother handovers and continuity of care.

Conflicts are addressed by actively listening to all perspectives and seeking common ground. I encourage open dialogue and aim to understand the root cause of the disagreement. For team conflicts, I facilitate discussions to find solutions that benefit patient care. With patients, I ensure their concerns are heard and addressed, maintaining a respectful and empathetic approach to resolve any issues.

In my last position, I noticed a delay in medication refills causing patient anxiety. I implemented a standardized medication refill request form and a follow-up checklist for the pharmacy team. This reduced refill processing time by 30% and improved patient satisfaction scores. The initiative also included regular audits to ensure consistent application of the new process.