One challenging case involved a family dealing with substance abuse and domestic violence. I coordinated with a multidisciplinary team to provide immediate safety for the children and long-term support for the parents through counseling and rehabilitation programs. This required careful communication to ensure the family understood the interventions and felt supported in their recovery journey.

I prioritize tasks based on the urgency and severity of the client's needs, using a risk assessment framework. For instance, ensuring the safety of a child at immediate risk takes precedence over scheduling a routine counseling session. I maintain a detailed case management system to track progress and deadlines, ensuring no critical needs are overlooked.

Maintaining professional boundaries involves clear communication about the scope of services, avoiding personal disclosures, and setting limits on availability. For example, I ensure all interactions are in a professional setting and avoid sharing personal details that could blur the professional relationship. This helps maintain the integrity of the therapeutic relationship and protects both the client and myself.

When a client becomes emotionally distressed, I provide a calm and supportive environment, using active listening and empathy. I might guide them through deep breathing exercises or suggest a short break if needed. It's crucial to validate their feelings without becoming emotionally entangled, ensuring they feel heard and supported.

My approach involves active communication, respect for each professional's expertise, and a collaborative mindset. For example, when working with therapists, I share relevant case information and listen to their insights on the client's mental health. This ensures a comprehensive support plan and leverages the strengths of each team member.