In my previous role, I was responsible for scheduling appointments, handling patient inquiries, and managing medical records. One day, I had to reschedule several appointments due to a doctor's emergency, while also assisting a patient with billing questions and updating their medical history. I prioritized tasks based on urgency and importance, ensuring that critical patient needs were addressed first. By maintaining clear communication with the doctor and the patient, I was able to manage all tasks efficiently and maintain a high level of patient satisfaction.

I strictly adhere to HIPAA regulations and practice confidentiality protocols at all times. I ensure that patient information is stored securely and accessed only by authorized personnel. When discussing patient cases, I use private and secure communication channels. Additionally, I regularly review and update my knowledge of privacy laws to ensure compliance and protect patient confidentiality.

I implement a daily checklist to prioritize tasks and ensure nothing is overlooked. I also use digital tools like calendars and task management apps to keep track of appointments and deadlines. Regularly organizing physical and digital files helps maintain a clutter-free workspace. I encourage open communication with the team to address any organizational issues promptly and collaboratively.

I remain calm and composed in stressful situations by taking a moment to assess the situation and prioritize actions. I follow established protocols and seek immediate assistance from senior staff if needed. Effective communication with the patient and their family is crucial to provide reassurance and clarity. Regular training and drills have prepared me to handle emergencies efficiently and confidently.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, scheduling appointments, and generating reports. I ensure accuracy and completeness of records by double-checking entries and following up on any discrepancies. My experience includes training new staff on EHR usage and optimizing workflows to enhance efficiency.