In my previous role, we experienced a sudden spike in demand due to a new product launch. I quickly assessed the current capacity and identified bottlenecks. I coordinated with the procurement team to secure additional resources and implemented a temporary shift rotation to maximize existing capacity. This ensured we met the increased demand without compromising service quality.

I prioritize tasks by first identifying critical deadlines and the impact of delays. I then categorize tasks based on urgency and importance, using tools like the Eisenhower Matrix. I also ensure open communication with stakeholders to manage expectations and adjust priorities as needed. This approach helps me focus on what matters most while maintaining a clear overview of all ongoing activities.

I use a combination of historical data analysis, trend analysis, and stakeholder input to forecast future capacity needs. I also consider external factors such as market trends and economic indicators. By regularly reviewing and updating these forecasts, I can proactively adjust capacity to meet anticipated demands and avoid potential shortages or over-provisioning.

I approach conflicts by first understanding the underlying needs and constraints of each department. I then facilitate a discussion to find a mutually agreeable solution, often by proposing alternative resources or staggered timelines. I also ensure that decisions are based on data-driven assessments of capacity and impact, which helps build consensus and trust among stakeholders.

I have extensive experience with tools like SAP, Oracle, and specialized capacity management software. These tools help me track resource utilization, forecast demand, and simulate different scenarios. I also use Excel for detailed analysis and reporting. My proficiency with these tools allows me to efficiently manage capacity and provide accurate insights to decision-makers.