In my previous role, we experienced a sudden rush of customers during peak hours, causing a backlog in orders. I quickly organized the team, delegated tasks efficiently, and ensured clear communication to prioritize orders. By maintaining a calm demeanor and focusing on customer satisfaction, we managed to serve everyone promptly and received positive feedback.

I believe in active listening and empathy to understand customer needs. By maintaining a friendly and approachable attitude, I can address requests promptly and accurately. Additionally, I stay attentive to cues from customers, ensuring their experience is pleasant even during busy times. This approach helps in building rapport and ensures repeat business.

I adhere strictly to the established food safety protocols, including regular handwashing, using gloves, and maintaining clean work surfaces. I also ensure that all food items are stored correctly and used within their expiry dates. Regular training and updates on new hygiene practices help me stay current and effective in maintaining high standards.

I would first apologize for the inconvenience and listen carefully to the customer's concerns. Understanding the issue, I would offer a solution, such as preparing a new order or providing a refund. My goal is to resolve the situation amicably and ensure the customer leaves satisfied, reinforcing trust and loyalty to the café.

In my previous café job, I was responsible for handling cash transactions and operating the point-of-sale system. I am proficient in processing payments, issuing receipts, and balancing the till at the end of the shift. My experience includes handling various payment methods and ensuring accuracy in financial transactions.