In my previous role, a customer was dissatisfied with their order. I listened to their concerns, apologized for the inconvenience, and offered to remake the order or provide a discount. I maintained a calm and friendly demeanor throughout the interaction, which helped de-escalate the situation. The customer appreciated my efforts and left satisfied, which reinforced the importance of empathy and problem-solving in customer service.

During busy shifts, I prioritize tasks based on urgency and customer needs. I start by ensuring all orders are taken promptly and accurately. Then, I focus on preparing drinks and food while maintaining quality. I also keep an eye on the cleanliness of the workspace and restock items as needed. Effective communication with my team helps us manage the workload efficiently and provide excellent service to our customers.

I have extensive experience with cash handling and various point-of-sale systems. In my previous job, I managed cash transactions, balanced the register at the end of each shift, and handled refunds and exchanges. I am proficient in using POS systems to process orders, manage inventory, and generate reports. My attention to detail ensures accuracy and efficiency in all financial transactions.

I follow strict food safety protocols, including regular handwashing, wearing gloves when handling food, and ensuring all surfaces are sanitized. I also check expiration dates on products and store them properly. By adhering to these practices, I help prevent cross-contamination and ensure that all food served is safe and meets high hygiene standards.

In my previous roles, I worked closely with team members to achieve common goals. I am a strong communicator and believe in the importance of collaboration. I actively listen to my colleagues' ideas, offer support when needed, and contribute my own skills to the team. This approach fosters a positive work environment and enhances overall team performance.