In my previous role, a customer was unhappy with their order. I calmly listened to their concerns, apologized for the inconvenience, and offered to remake their drink. I also provided a complimentary pastry to make up for the issue. This approach not only resolved the situation but also turned the customer's experience around, as they left with a smile and thanked me for my help.

During busy shifts, I prioritize tasks based on urgency and customer needs. I start by ensuring all orders are taken promptly, then move on to preparing drinks and food in the order they were received. I also keep an eye on the cleanliness of the workspace and restock items as needed. Effective communication with my team helps us manage the workload efficiently.

I follow strict food safety protocols, including washing hands frequently, using gloves when handling food, and ensuring all surfaces are sanitized regularly. I also check expiration dates on products and store items correctly to prevent contamination. By adhering to these practices, I help maintain a safe and hygienic environment for both customers and staff.

I handle cash transactions carefully by double-checking the amount received and providing correct change. I also keep a record of all transactions and reconcile them at the end of my shift to ensure accuracy. This methodical approach helps me avoid errors and maintain financial integrity.

I have extensive experience in coffee-making, having worked in cafes for several years. I am proficient in preparing a variety of coffee drinks, including espresso, cappuccinos, lattes, and Americanos. I understand the importance of using high-quality beans, proper grinding, and precise brewing techniques to ensure each drink meets the customer's expectations.