In my previous role, a customer was dissatisfied with their order. I calmly listened to their concerns, acknowledged their frustration, and offered a solution such as a replacement or a discount on their next visit. I made sure to apologize sincerely and ensure they left satisfied. This approach helped maintain a positive atmosphere and reinforced customer trust.

During busy shifts, I prioritize tasks based on urgency and impact. I start by ensuring customer orders are taken promptly and accurately, followed by preparing drinks and food efficiently. I also keep an eye on the cleanliness of the workspace and restock items as needed. Effective communication with colleagues helps in managing the workload smoothly.

I have extensive experience with cash handling and POS systems from my previous jobs. I am proficient in processing transactions, managing cash drawers, and balancing end-of-day reports. I ensure accuracy and maintain a high level of integrity in handling money, which is crucial for maintaining customer trust and financial accountability.

I strictly adhere to food safety guidelines by regularly washing hands, using gloves when necessary, and ensuring all food is stored and prepared at the correct temperatures. I also keep the workspace clean and sanitized, and I am vigilant about checking expiration dates on products. These practices help prevent contamination and ensure the health and safety of customers.

I believe effective teamwork is key to a smooth-running cafe. I actively communicate with my colleagues, share responsibilities, and support each other during busy periods. I am always willing to lend a hand or take on additional tasks to ensure the team meets its goals. This collaborative approach fosters a positive work environment and enhances overall efficiency.