In my previous role, I spearheaded a digital transformation initiative that streamlined operations across three departments. By implementing agile methodologies and fostering cross-functional collaboration, we achieved a 30% increase in operational efficiency within six months. My approach focused on clear communication, stakeholder engagement, and continuous feedback loops to ensure alignment with business objectives.

Success is measured through a combination of quantitative and qualitative metrics, including ROI, efficiency gains, employee engagement, and customer satisfaction. I prioritize setting clear KPIs at the program's outset and regularly review progress against these benchmarks. This ensures the transformation delivers tangible value and aligns with strategic goals.

I address resistance by fostering an inclusive culture where concerns are heard and addressed. Through transparent communication, training, and involving employees in the change process, I build trust and buy-in. Highlighting quick wins and demonstrating the personal and organizational benefits of the transformation also helps mitigate resistance.

Prioritization is based on strategic alignment, potential impact, and feasibility. I use a structured framework to evaluate initiatives against business goals, resource availability, and risk. Engaging stakeholders in this process ensures that priorities reflect both top-down objectives and ground-level insights, balancing short-term wins with long-term value.

During a global supply chain transformation, unexpected regulatory changes required a pivot in our strategy. I led a rapid reassessment of our approach, engaging legal and operational teams to identify compliant, efficient alternatives. This adaptability not only kept the project on track but also uncovered opportunities for additional cost savings and process improvements.