In my previous role, I conducted detailed business systems analysis to identify inefficiencies and recommend solutions. I collaborated with stakeholders to gather requirements, mapped business processes, and translated them into technical specifications. This experience honed my ability to bridge the gap between business needs and IT capabilities, ensuring systems align with organizational goals. My analytical skills and understanding of both business and technical aspects make me well-suited to optimize systems and drive efficiency in this role.

I follow a structured approach to troubleshooting, starting with identifying the root cause through logs, user feedback, and system testing. I prioritize issues based on impact and urgency, then develop and implement solutions while minimizing downtime. Communication is key—I keep stakeholders informed throughout the process. My proactive mindset ensures I not only resolve immediate issues but also implement preventive measures to avoid recurrence, maintaining system reliability and user satisfaction.

I have extensive experience with tools like Microsoft Power BI for data visualization, SQL for database querying, and ERP systems like SAP for process management. Additionally, I’ve used project management tools like Jira and Trello to track system improvements. These tools have enabled me to analyze data, streamline workflows, and deliver actionable insights. My adaptability allows me to quickly learn new tools, ensuring I can effectively manage and optimize business systems in any environment.

I use clear, non-technical language to explain complex concepts and ensure stakeholders understand the implications of system changes. Visual aids like flowcharts and dashboards help convey information effectively. Regular updates and feedback sessions foster collaboration and alignment. By acting as a liaison, I ensure both teams are on the same page, reducing misunderstandings and ensuring projects meet business objectives while staying within technical constraints.

In my last role, I led the upgrade of a legacy CRM system to a modern platform. I managed the project lifecycle, from requirements gathering to post-implementation support. By involving end-users early and conducting thorough testing, I ensured a smooth transition with minimal disruption. The new system improved data accuracy, streamlined workflows, and increased user satisfaction. This experience demonstrated my ability to deliver impactful system improvements while managing stakeholder expectations and technical challenges.