In my previous role at XYZ Corp, I was responsible for coordinating the logistics for a major client event. I had to manage invitations, venue bookings, and catering, all while ensuring the technical setup was seamless. I prioritized tasks based on deadlines and dependencies, using a project management tool to track progress. This approach allowed me to successfully execute the event without any hiccups, demonstrating my ability to handle multiple tasks efficiently.

I maintain a calm demeanor and focus on problem-solving when faced with stress. For instance, during a critical software update at my last job, unexpected technical issues arose. I quickly assembled a team to troubleshoot, and we worked through the night to resolve the issues. My approach involves clear communication, prioritization of tasks, and seeking support from team members to ensure smooth operations.

Effective communication is key in a business support role. I ensure clarity by setting regular team meetings and using collaborative tools like Slack and Trello. I also encourage open dialogue and feedback, which helps in identifying and addressing issues promptly. By maintaining an open-door policy and being approachable, I foster a culture of transparency and collaboration.

At my previous company, I noticed that the onboarding process for new employees was time-consuming and disjointed. I proposed a streamlined process that included a digital checklist and a mentorship program. This initiative reduced the onboarding time by 30% and improved employee satisfaction. My approach involves identifying inefficiencies, proposing practical solutions, and implementing changes to enhance overall efficiency.

I prioritize tasks based on urgency and importance, using tools like the Eisenhower Matrix. For example, when I had a backlog of client requests, I categorized them into 'urgent and important', 'important but not urgent', and 'urgent but not important'. This helped me focus on critical tasks first while scheduling less urgent tasks for later. This method ensures that I meet deadlines and maintain high-quality work output.