I have extensive experience with various billing software systems, including QuickBooks and SAP. I ensure accuracy by double-checking all entries, reconciling accounts regularly, and staying updated on any changes in billing regulations. I also utilize automated tools to cross-verify data and minimize human error.

I approach such situations with patience and professionalism. I carefully listen to their concerns, review the billing details, and provide clear explanations. If discrepancies are found, I promptly correct them. I also document all interactions to maintain transparency and ensure future billing accuracy.

I prioritize overdue accounts by severity and send timely reminders. I also negotiate payment plans when appropriate and escalate accounts to collections if necessary. Using a combination of gentle reminders and firm follow-ups, I aim to maintain good customer relationships while ensuring timely payments.

I use a systematic approach to manage my workload. I prioritize tasks based on deadlines and importance, utilize spreadsheets for tracking, and set daily goals. I also leverage organizational tools like calendars and task lists to ensure nothing slips through the cracks.

In a previous role, I noticed a recurring discrepancy in monthly invoices. After investigating, I discovered a software glitch affecting multiple accounts. I coordinated with IT to fix the issue and manually corrected the affected invoices, preventing further financial impact and improving billing accuracy.