I have extensive experience in managing and curating business-related databases such as Bloomberg, Factiva, and IBISWorld. I ensure that these resources are up-to-date and accessible to users, providing training sessions and one-on-one consultations to help them maximize their use. My role also involves staying current with industry trends and new database acquisitions to enhance our collection.

When faced with a research request that falls outside my expertise, I first assess the complexity and scope of the request. I then collaborate with colleagues who have relevant expertise or consult external resources. I also ensure that the requester is kept informed throughout the process and provide them with interim updates and final deliverables.

I employ a multi-faceted approach to promote business resources and services. This includes organizing workshops, creating instructional materials, and leveraging social media platforms. I also engage with faculty to integrate library resources into their curriculum and collaborate on research projects. Additionally, I maintain a blog and newsletter to keep the community informed about new resources and upcoming events.

I stay updated by regularly reading industry publications, attending webinars and conferences, and participating in professional organizations such as the Association for Business Information and Research (ABIR). I also follow key influencers on social media and engage in online forums to discuss emerging trends. This helps me provide relevant and timely information to our users.

In a previous role, a patron was dissatisfied with the research assistance provided. I listened carefully to their concerns, acknowledged their frustration, and offered to revisit the research together. By demonstrating empathy and a willingness to rectify the situation, I was able to identify the root cause of their dissatisfaction and provide a more tailored solution. This approach not only resolved the conflict but also strengthened the patron's trust in the library's services.