I have extensive experience in inventory management, having worked in stock roles for over three years. I am proficient in using inventory management software to track stock levels, manage orders, and ensure accurate stock counts. My approach involves regular audits and forecasting to prevent stockouts and overstocking, which helps maintain a smooth workflow and customer satisfaction.

I prioritize tasks based on urgency and impact on customer experience. I start by checking the most in-demand products and ensuring they are fully stocked. Then, I move on to organizing and tidying shelves to maintain a neat appearance. I also keep an eye on expiration dates to rotate stock and prevent waste. This systematic approach ensures that all tasks are completed efficiently and effectively.

Handling heavy or bulky items requires careful planning and proper technique. I always use proper lifting techniques to avoid injury and enlist help when necessary. For very large items, I use equipment like pallet jacks or forklifts, ensuring I am properly trained and certified to operate them. I also plan the movement of these items to avoid congestion and ensure safety in the workspace.

Ensuring accuracy in receiving new shipments is crucial. I carefully check the delivery against the purchase order, verifying quantities, SKUs, and condition of the items. I also collaborate with the inventory team to cross-check any discrepancies immediately. This meticulous approach helps in maintaining accurate records and prevents errors that could affect sales and customer satisfaction.

Once, a customer was upset because a highly sought-after item was out of stock. I empathized with their frustration and offered alternatives that met their needs. I also took the initiative to inform the manager about the demand, suggesting a restock and a possible pre-order system. This proactive approach not only resolved the immediate issue but also improved future stock availability for similar situations.