In my previous role, we experienced a major HVAC failure during a heatwave. I quickly assessed the situation, prioritized the areas most affected, and coordinated with the maintenance team to bring in temporary cooling units. I also communicated with the building occupants to ensure their safety and comfort while we worked on a permanent solution. This experience taught me the importance of quick decision-making and effective communication during emergencies.

I prioritize tasks based on urgency and impact. For example, safety issues always come first, followed by critical systems like HVAC and plumbing. I use a ticketing system to track requests and assign them based on the skills required and the availability of the team. Regularly reviewing the backlog helps me ensure that nothing falls through the cracks and that we are making steady progress on all fronts.

I believe in a proactive approach to grounds maintenance. This includes regular inspections, scheduled landscaping, and pest control. I also involve the team in planning seasonal changes and special projects to keep the grounds looking fresh and inviting. By setting clear standards and providing the necessary resources, we can maintain a high level of aesthetic appeal throughout the year.

I approach conflicts with an open mind and a focus on resolving issues collaboratively. I encourage open communication and active listening, ensuring that everyone has a chance to voice their concerns. By understanding the root cause of the disagreement, I can mediate effectively and find a solution that works for everyone. My goal is to maintain a positive and productive team environment.

In my previous role, I was responsible for managing a maintenance budget of over $500,000 annually. I used a combination of historical data, current needs, and future projections to allocate resources effectively. I also worked closely with vendors to negotiate contracts and secure the best prices. By regularly reviewing expenses and adjusting the budget as needed, I was able to ensure that we had the necessary funds to maintain the building and grounds without overspending.