In my previous role, I had a broker who was consistently dissatisfied with our service levels. I initiated regular check-ins to understand their concerns and implemented a feedback loop to address issues promptly. By improving communication and tailoring our services to their specific needs, I was able to turn the relationship around, resulting in a 20% increase in their business with us.

I prioritize tasks based on the urgency and impact on the business. I use a CRM system to track interactions and set deadlines. For example, if a broker has a critical issue that could affect their business, I address it immediately. Regular follow-ups and proactive communication ensure that all relationships are nurtured without neglecting any.

I focus on building trust through transparency and reliability. Regular meetings, both formal and informal, help in understanding their needs and expectations. I also ensure timely follow-ups and provide value-added services, such as market insights and personalized support. This approach fosters a collaborative environment where brokers feel valued and supported.

I approach conflicts with a problem-solving mindset. First, I listen actively to understand the root cause of the disagreement. Then, I work collaboratively with the broker to find a mutually beneficial solution. By maintaining a calm and professional demeanor, I ensure that conflicts are resolved efficiently and relationships are strengthened.

I regularly attend industry conferences, webinars, and training sessions to stay abreast of the latest trends. I also subscribe to industry publications and follow key influencers on social media. This knowledge helps me in providing informed advice to brokers, identifying new opportunities, and adapting our services to meet evolving market demands.