In a previous role, a customer was upset because their order was delayed. I immediately apologized and offered a complimentary coffee to make up for the wait. I also checked in with them periodically to update them on their order status. By showing empathy and taking proactive steps, I was able to turn their frustration into satisfaction, and they left with a positive impression of the service.

During a busy breakfast rush, I prioritize tasks based on urgency and customer needs. I start by ensuring that all tables are clean and ready for new guests, then I focus on refilling coffee and clearing dishes promptly. I also keep an eye on the kitchen to anticipate orders and assist with delivery. By maintaining a steady pace and staying organized, I can efficiently manage multiple tasks without compromising service quality.

I believe in the importance of a clean and organized work area for efficiency and safety. I use a 'clean as you go' approach, ensuring that dishes are cleared promptly and surfaces are wiped down regularly. I also organize my tools and supplies so they are easily accessible. By maintaining this routine, I minimize clutter and reduce the risk of accidents, creating a more pleasant and productive work environment.

Handling stress during a busy shift involves staying calm and focused. I take deep breaths to manage my anxiety and prioritize tasks based on urgency. I also communicate with my team to delegate responsibilities and ensure everyone is on the same page. By maintaining a positive attitude and staying organized, I can effectively manage stress and provide excellent service to our guests.

I have experience with food safety and sanitation practices from previous roles. I always follow proper handwashing techniques and ensure that all dishes and utensils are thoroughly cleaned and sanitized. I also pay attention to expiration dates and store food items correctly to prevent contamination. By adhering to these practices, I help maintain a safe and hygienic environment for both staff and customers.