In my previous role, a customer disputed a charge, claiming it was incorrect. I reviewed the invoice and found a clerical error. I contacted the customer, explained the error, and provided a corrected invoice. I also offered a discount as a goodwill gesture, which the customer appreciated. This not only resolved the dispute but also strengthened our relationship.

I prioritize tasks based on due dates and the severity of the issue. For example, I handle overdue accounts first to prevent further delinquency. I also use a task management system to track progress and ensure nothing slips through the cracks. This approach helps me maintain efficiency and meet all deadlines.

I implement a proactive approach by sending timely reminders and follow-ups. I also offer flexible payment options to accommodate customers' financial situations. Additionally, I maintain clear communication and provide detailed statements to avoid misunderstandings. These strategies have consistently improved our collection rates.

I remain calm and empathetic, acknowledging their concerns and assuring them that I am there to help. I listen carefully to understand the issue and provide clear explanations. If necessary, I escalate the matter to a supervisor while keeping the customer informed. My goal is to resolve the issue amicably and maintain a positive customer relationship.

I have extensive experience with various billing software, including QuickBooks, SAP, and Oracle. I am proficient in generating invoices, managing accounts receivable, and running reports. I also stay updated with new software to enhance efficiency and accuracy in billing processes.