In my previous role, I encountered a billing discrepancy where a client was overcharged due to a system error. I first identified the root cause by reviewing the billing codes and cross-referencing them with the service logs. I then collaborated with the IT team to correct the system error and manually adjusted the client's account to reflect the accurate charges. Finally, I communicated the resolution to the client, ensuring they understood the steps taken and felt confident in our billing process.

I ensure accuracy by following a multi-step verification process. This includes double-checking all billing codes, cross-referencing with service agreements, and conducting regular audits. I also utilize automated tools to flag any discrepancies and manually review them. Additionally, I maintain open communication with clients to address any concerns promptly, which helps in identifying and rectifying errors early.

To improve billing efficiency, I implement streamlined processes such as automating repetitive tasks, using advanced billing software, and standardizing billing templates. I also conduct regular training sessions for the billing team to ensure they are up-to-date with the latest procedures and tools. By reducing manual intervention and minimizing errors, we can process invoices faster and more accurately.

When handling disputes, I first listen to the client's concerns and gather all relevant documentation. I then investigate the issue thoroughly, reviewing billing records and service logs. If a discrepancy is found, I work to correct it promptly and communicate the resolution transparently. If the issue is due to a misunderstanding, I provide clear explanations and documentation to help the client understand the billing. My goal is to resolve disputes amicably and maintain client trust.

I have extensive experience with various billing systems, including SAP, Oracle, and QuickBooks. I am proficient in customizing these systems to meet specific client needs and have implemented automated billing solutions that improve accuracy and efficiency. My experience also includes integrating billing systems with other financial software to ensure seamless data flow and reporting.