I have extensive experience with various billing systems, including QuickBooks, SAP, and Oracle. In my previous role, I was responsible for managing invoices, processing payments, and reconciling accounts using QuickBooks. I also underwent training for SAP, which enhanced my ability to handle complex billing scenarios and improve efficiency in billing processes.

When faced with billing discrepancies, I first review the transaction details to understand the root cause. I then collaborate with the finance and sales teams to gather additional information. If the discrepancy is due to a clerical error, I correct it promptly. For more complex issues, I escalate to the appropriate department head for resolution, ensuring all parties are informed of the corrective actions taken.

To ensure billing accuracy, I implement a multi-step verification process. This includes double-checking calculations, cross-referencing with purchase orders, and conducting regular audits. I also maintain a detailed log of all transactions and follow up with clients to confirm receipt and accuracy of invoices. These practices significantly reduce errors and enhance client satisfaction.

During busy periods, I prioritize tasks based on urgency and impact. I start by addressing any overdue invoices or urgent client requests. I then move on to processing new invoices and updating billing records. Using a task management tool helps me track progress and adjust priorities as needed. I also communicate with my team to ensure we are aligned and can assist each other where necessary.

In my previous role, I noticed that the manual entry of invoice data was time-consuming and prone to errors. I proposed implementing an automated billing system that integrated with our existing ERP. This change reduced manual errors by 40% and saved approximately two hours per day. The new system also provided real-time reporting, which improved our financial forecasting and client communication.