I have over five years of experience in managing billing and collections processes. In my previous role, I streamlined the billing cycle by implementing automated systems, reducing errors by 30%. I also led a team that successfully reduced overdue accounts by 25% within six months by introducing more efficient follow-up procedures and improving communication with clients.

When handling disputes, I first ensure that I fully understand the client's concerns. I then gather all relevant documentation and compare it against our records. If a discrepancy is found, I work with the client to resolve it promptly, often by providing detailed explanations and, if necessary, adjusting the bill. My goal is to maintain transparency and build trust with the client.

To improve cash flow, I focus on timely invoicing and follow-up. I also implement early payment discounts to encourage prompt payments. For delinquent accounts, I use a combination of phone calls, emails, and letters to remind clients of their obligations. Additionally, I analyze payment patterns to identify at-risk accounts early and intervene proactively.

I motivate my team by setting clear, achievable targets and providing regular feedback. I also recognize and reward their efforts through performance-based incentives. For training, I conduct regular workshops on negotiation skills, customer service, and the latest billing software. I also encourage team members to share their best practices and learn from each other.

In a previous role, a client received an invoice with a significant error due to a system glitch. I immediately contacted the client to apologize and explain the situation. I then worked with our IT team to correct the error and ensured the client received the correct invoice promptly. I followed up with the client to confirm their satisfaction, which helped maintain our relationship.