I have extensive experience with various billing systems, including SAP, Oracle, and QuickBooks. In my previous role, I was responsible for managing the billing process from invoicing to reconciliation. I am proficient in customizing billing reports and ensuring data accuracy, which helped reduce billing errors by 20%.

When encountering discrepancies, I first conduct a thorough investigation to identify the root cause. I then collaborate with the finance and IT teams to resolve the issue promptly. My approach involves detailed documentation and regular follow-ups to prevent future discrepancies and maintain financial integrity.

I implement a multi-step verification process that includes cross-checking invoices against purchase orders and delivery notes. Additionally, I utilize automated alerts for overdue accounts and conduct regular audits to ensure compliance with billing policies. This proactive approach ensures high accuracy and timely billing cycles.

During peak periods, I prioritize tasks based on urgency and impact. I create a detailed schedule that allocates time for critical tasks like invoicing and collections. I also leverage automation tools to streamline repetitive tasks, allowing me to focus on high-priority issues and maintain efficiency.

In a previous role, I encountered a significant billing discrepancy due to a software glitch. I coordinated with the IT department to identify and fix the issue, which involved manual corrections for affected invoices. This experience taught me the importance of having robust backup systems and the value of clear communication in problem-solving.