I have over 10 years of experience in managing cardiology clinics, including overseeing daily operations, managing staff, and ensuring compliance with healthcare regulations. I have successfully implemented new patient management systems, improved patient satisfaction scores, and streamlined administrative processes to enhance overall clinic efficiency.

I address staffing challenges by fostering a positive work environment, providing regular feedback, and offering professional development opportunities. In cases of high turnover, I conduct exit interviews to identify root causes and implement changes. For underperformance, I work closely with the individual to set clear expectations, provide coaching, and, if necessary, take disciplinary action.

I focus on improving patient satisfaction by ensuring timely appointments, clear communication, and personalized care. I also implement patient feedback systems to identify areas for improvement and regularly train staff on customer service best practices. Additionally, I work to create a welcoming and comfortable environment for patients.

I stay updated on the latest healthcare regulations and standards by attending relevant training sessions and subscribing to industry publications. I also conduct regular audits and staff training to ensure compliance. In case of non-compliance, I work with the team to develop corrective action plans and monitor progress closely.

One significant change I managed was the transition to a new electronic health record system. I led a cross-functional team to plan the implementation, provided extensive training for staff, and monitored the system's performance post-launch. This change resulted in improved data accuracy and efficiency, ultimately benefiting both patients and staff.