In my previous role, a guest was upset because their luggage was delayed. I listened to their concerns, apologized for the inconvenience, and offered to check with the airline for updates. I kept them informed and provided a complimentary amenity to make up for the delay. By showing empathy and taking proactive steps, I was able to turn their frustration into satisfaction.

I prioritize tasks based on urgency and guest needs. For example, if a guest has a flight to catch, I would prioritize their request over others. I also ensure that all guests feel attended to by communicating clearly and managing their expectations. Using a checklist helps me stay organized and ensures nothing is overlooked.

I always follow the hotel's security protocols, such as using secure storage areas and keeping a detailed log of all items received. I also communicate clearly with guests about where their belongings will be stored and provide them with a claim ticket. Regularly checking the storage area and being vigilant about any suspicious activities are additional measures I take.

I handle stress by staying calm and focusing on the task at hand. I take a few deep breaths to center myself and prioritize tasks based on urgency. I also communicate with my colleagues to delegate tasks when necessary. Maintaining a positive attitude and a sense of humor helps me manage stress effectively.

I have experience driving and parking a variety of vehicles, including sedans, SUVs, and luxury cars. I am familiar with different parking techniques, such as parallel parking and maneuvering in tight spaces. I always ensure the vehicle is parked safely and securely, and I follow all traffic and parking regulations to avoid any damage or fines.